Return & Refund policy

Welcome to Belusia, your trusted destination for beauty products. We are dedicated to ensuring your satisfaction with our products and services. If, for any reason, you are not completely satisfied with your purchase, please review our return and refund policy below.

Returns

14-Day Return Window: We accept returns within 14 days from the date of purchase. If 14 days have passed since your purchase, unfortunately, we cannot offer you a refund or exchange.

We do not accept returns or refunds unless the product you have received is damaged or faulty

Proof of Purchase: You must provide a valid proof of purchase, such as an order number or receipt, when requesting a return.

Refunds

Refund Process: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be automatically applied to your original method of payment within 30 business days.

Shipping Costs: Shipping costs for the initial purchase are non-refundable, and you will be responsible for the cost of returning the item unless the return is due to an error on our part.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

We cannot exchange the purchase products with another after it has been shipped out.

Defective or Damaged Items

If you receive a defective or damaged item, please contact us immediately with photos of the product and its packaging. We will work with you to resolve the issue promptly.

Contact Us

If you have any questions or need assistance with your return or refund, please contact our customer support team at belusia.com/contact/. We are here to assist you.

Legal Compliance

Belusia operates in full compliance with U.S. laws and regulations governing return and refund policies. Your satisfaction is our priority, and we are committed to providing a transparent and lawful return process.

Thank you for choosing Belusia for your beauty product needs. We value your trust and are committed to providing high-quality products and a smooth shopping experience. Your satisfaction is important to us, and we look forward to serving you in the future.